Our approach to Corporate Social Responsibility (or CSR for short) is all about 'doing the right thing', whether it is for our customers, our employees, our communities or our environment.
 

It covers a wide range of topics including such areas as responsible lending, providing a great place to work, and the way in which we are involved in our local communities.
 

There are many reasons for wanting to focus our attention on CSR. From an ethical standpoint, we want to make sure that our policies and practices are sound and that they have a positive impact on all our stakeholders. We know that our customers and our employees expect us to behave in an ethical manner and that our reputation is at risk if we do not consider the wider implications of our actions. And from a business perspective, we want to make sure that we continue to attract and retain both customers and employees and maintain our reputation in the marketplace.
 

As a mark of our commitment to CSR, we have a number of policies and practices and we are always looking at how we can improve our current position.
 

I hope that you find the CSR information in the areas of Marketplace, Employees and Customers, Community, and Environment open and helpful and that it provides an insight into the challenges that we face as well as the achievements that we are proud of.
 

Brian Cole, Managing Director, UK

Brian Cole,
Managing Director, UK