General enquiries about your Capital One account
Telephone 08458 400 400*
If you are calling from abroad please call +44 115 993 8002
Lines open 24 hours a day
Send us a Secure Message
Secure message is an easy, safe and secure way to talk to us about your Capital One credit card - if you already have an Online
Account, simply sign in to your Online Account, and select the 'Secure Message Centre' link by clicking on 'Account Maintenance' on the top navigation bar.
If you don't have an Online Account, it's easy to register. Find out more about managing your account online.
To protect your personal account information, we are unable to answer email queries about your credit card account.
Enquiries about registering and signing in to your online account
Telephone 08458 401 401*
Lines open 8.00am - 9pm Monday to Friday, 8.00am - 6.00pm weekends
To apply for a new credit card
For new applications telephone 0800 952 5452
Line open 8.00am - 9pm Monday to Friday, 8.00am - 5.30pm weekends
For existing application enquiries telephone 0800 952 5452
Line open 8.00am - 9pm Monday to Friday, 8.30am - 5.30pm Saturday
To report your card lost or stolen
Telephone 0800 952 5267
If you are calling from abroad please call +44 115 993 8002
Lines open 24 hours a day
If you suspect fraud or someone has used your card details without your consent
Telephone 0800 952 5458
Lines open 24 hours a day
Capital One Careers
If you have any questions about recruitment at Capital One please contact us.
Minicom users
This communications service is a telephone typewriter device for deaf or hard of hearing persons.
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General account enquiries or to report your card lost or stolen
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0115 843 3745
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8.00am - 5.00pm Mon-Fri
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To report suspected fraudulent activity on your account
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0115 843 3710
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8.00am - 5.00pm Mon-Fri
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If you're experiencing difficulty making payments
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0115 843 2451
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8.00am - 5.00pm Mon-Fri
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*Please note, calls to 0845 numbers will be charged at a local rate. The cost will vary depending on your service provider.
Calls may be recorded/monitored for training purposes.
Write To Us
Capital One Card Services
P.O. Box 5283
Nottingham
NG2 3YJ
Capital One Bank (Europe) plc : Registered office 350 Euston Road, London NW1 3JJ.
Registered in England and Wales Company Number 3879023. VAT Registration Number 690 6861 01.
If you have a complaint
Our Executive Office deal with complaints. You can write to them at:
Executive Office
Capital One
P.O. Box 5281
Nottingham
NG2 3HX
View our full complaints procedure