Protecting you against Credit Card Fraud
Capital One is committed to stamping out Credit Card Fraud.
Keep your card and PIN safe and secure
Your Capital One credit card is Chip and PIN protected. When paying with your card, you will be asked to type in your unique
4 digit Personal Identification Number (PIN).
Chip and PIN combines a microchip with a PIN. The microchip helps protect your card details being copied and your PIN helps
ensure you are the genuine owner.
Online Fraud Guarantee
Capital One offers a 100% internet fraud guarantee.
This protects you against any fraudulent internet use of your account number if the number is used without your knowledge.
Active Fraud Protection
We'll look out for any unusual activity on your account. If we think it's fraud, we'll contact you straight away.
You won't be liable for any misuse of your card which takes place without your knowledge or consent. All we ask is that you're
not grossly negligent.
Find out more about protecting yourself from Credit Card fraud.
Extra Security Online
Both MasterCard and Visa now have services which give some added protection against unauthorised use of your Visa or MasterCard
online.
A one-off registration process is all it takes to ensure that all your future purchases at participating merchants will be
completed with added security.
Depending on the type of card you have, you can register online for these services.
Capital One Visa card, register for Verified By Visa
Capital One MasterCard, register for MasterCard SecureCode
Alternatively, during checkout at participating merchants you'll be asked to register for these services before completing
your online transaction.
*Typical call charge from a BT landline is 7p connection fee plus up to 2p per minute. Calls from other networks and mobiles
may be higher. Calls may be recorded/monitored for training purposes.