Protecting you against Credit
Card Fraud

Your Capital One credit card is Chip and PIN protected. When paying with your card, you will be asked to type in your unique 4 digit Personal Identification Number (PIN).
 

Chip and PIN combines a microchip with a PIN. The microchip helps protect your card details being copied and your PIN helps ensure you are the genuine owner.
 

Capital One offers a 100% internet fraud guarantee.
 

This protects you against any fraudulent internet use of your account number if the number is used without your knowledge.
 

We'll look out for any unusual activity on your account. If we think it's fraud, we'll contact you straight away.
 

You won't be liable for any misuse of your card which takes place without your knowledge or consent. All we ask is that you're not grossly negligent.
 

Find out more about protecting yourself from Credit Card fraud.
 

Both MasterCard and Visa now have services which give some added protection against unauthorised use of your Visa or MasterCard online.
 

A one-off registration process is all it takes to ensure that all your future purchases at participating merchants will be completed with added security.
 

Depending on the type of card you have, you can register online for these services.
 

Capital One Visa card, register for Verified By Visa
Capital One MasterCard, register for MasterCard SecureCode
 

Alternatively, during checkout at participating merchants you'll be asked to register for these services before completing your online transaction.
 

*0844 numbers - typical call charge from a BT landline is 5p per minute plus a connection fee may be charged. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.
 

If you suspect fraud or someone has used your card details without your consent

call us anytime on: