Hoax e-mails

 
A few of our customers have reported receiving hoax e-mails claiming to be from Capital One, MasterCard or VISA.
 

These e-mails typically contain a link to a hoax web site and attempt to trick customers into supplying confidential personal information such as account numbers, PIN numbers and passwords.
 

Some of the e-mails claim that your account will be closed unless you confirm confidential personal information or update security details. These are not genuine e-mails from Capital One, MasterCard or VISA.
 

Capital One, MasterCard or VISA will never send e-mails to customers requesting confidential information e.g. card number, PIN number, card expiry date, mother's maiden name, Internet account User ID & password.
 

To ensure a secure connection to our web site, always type www.capitalone.co.uk directly into your browser, and do not click on links in emails asking you for confidential information or to sign into your account.
 

If you think you've received a hoax email, please forward it to abuse@capitalone.com
 

If you are concerned that you may have divulged your confidential personal information or if your Capital One security details have been compromised, please call us immediately on freephone 0800 952 5267, lines are open 24 hours a day 7 days a week. From outside the UK, call us on +44 115 993 8002.
 

*0844 numbers - typical call charge from a BT landline is 5p per minute plus a connection fee may be charged. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.