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Persistent Debt

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Card suspension because of persistent debt

If you've had a letter or email from us since 1 March saying you're in persistent debt and your card will be suspended if we don't hear from you within a month, don't worry. We're extending the deadline for you to get in touch to 1 October 2020.

We've made this decision following advice from the Financial Conduct Authority. We understand that current challenges mean many customers may not be able to reply within the required month.

Although we won't suspend your card until October, you should still get in touch to set up a repayment plan as soon as you can. The plans are designed to help you to repay your balance faster so you pay less interest.

And even if you can't afford any of the options, we can still help if you get in touch.