Problem with a transaction
Firstly, don't panic
In many cases transactions turn out to be genuine and people simply don't remember. We suggest a quick double check to make sure it's not something you actually know about and agreed to.
Is the transaction on your account?
Do you recognise the transaction or amount?
Can you call the retailer / merchant?
Raising a dispute
If you think there's something wrong with a transaction you'll need to complete a disputes form so that we can look into it for you.
If your dispute is about a travel company that is no longer trading, this is the form you needopens in a new tab
Otherwise you'll find a link to the form under this important information.Important:
- Remember to get in touch with the company that took the payment first, to see if they can help.
- If they can't help, complete all five sections of this form and remember to include any other documents that will help us find out what's happened.
- Send it to us by attaching it to an email to UKDisputes@capitalone.com. Please don't use the Adobe file-sharing option, we won't get it if you do. You can also post it to us if you prefer.
You can download the form hereopens in a new tab
You'll need Adobe Readeropens in a new tab to complete this form - it's free.